Undaunted, the founders went to work scoping out their vision and seeking uniquely great talent to join them. The top Internet service provider in 2002 was still America Online via dial-up, and fewer than 16 million U.S. Pandora, iTunes, Spotify, and the rest of today’s leaders in music streaming services did not exist, nor did the iPhone. Whiste the original Napster had risen and fallen as a means to find music online to play on the personal computer, digital music was still new, and the idea of streaming music directly from the Internet was far-fetched. In 2002, great music in the home meant wires hidden behind bookshelves and furniture, connecting to speakers the size of bongo drums audio jacks plugged into the right holes on the backs of receivers and players physical media primarily in the forms of compact discs and tapes - and if you wanted a multi-room experience, an afternoon (or weekend) drilling through walls to snake wires from a central receiver to speakers throughout your home. The next great start-up involving music and technology would take root between the global hubs of both more than 90 miles from Los Angeles, and more than 250 miles from Silicon Valley. The one problem, in 2002: Almost none of the necessary technology existed to achieve that. The vision was simple: Help music lovers play any song anywhere in their homes. This became the opportunity to apply their unique talents, resources, and insights. That idea did not generate the enthusiasm John had anticipated, so it was back to the drawing board.īut that drawing board soon became filled with inspiration from the four friends’ mutual love of music, and mutual frustration with the pain of storing hundreds of CDs, dealing with the tangled spaghetti of stereo and speaker wires, and enduring the expense of custom home wiring for multi-room listening experiences. The notion was an offering to enable local-area networks (or LANs) for aeroplanes, with passenger services provided within them. John’s first pitch to his three partners was actually around aviation. With all of their experience, resources and insight, the four founders naturally turned to music in the home, and… With first-ever details, what follows is the story of how. What are the frustrations and failures they experienced on the journey? Are there larger lessons to be learned? The story of what Sonos did and is doing might be familiar to many. They hired an amazing team who built amazing products from scratch, and music devotees all over the world found a new brand to fall in love with. Fuelled with the insight earned from success in the first phase of Internet-based business-building, they chose as their next mission a new way to bring music to every home - wirelessly, in multiple rooms, from PCs and the Internet, with awesome sound. Its four founders - John MacFarlane, Tom Cullen, Trung Mai, and Craig Shelburne - conjured a daring vision based on technology that didn't exist at the time. The story of Sonos might seem like that, from a distance. Hero-entrepreneur dreams up a great idea, finds a sidekick or two to help it come alive, clashes with and defeats the entrenched incumbent, and rides to glory as the credits roll. Or, I am looking for advice for a good repair center that I can send/take it to for repair.Fans of business success stories know the familiar arc they follow… I am looking for others who have had similar problems to see if they were able to diagnose and repair the unit on their own. Tech support says it is a failing unit and not a network issue. This behavior happens whether connected via wire or wireless. Also, the network ports continue to work on the back, even when the unit is frozen. We have identified it is not an ip conflict. After reboot, it behaves as expected for a while. The led remains solid white, but no response to buttons and it is no longer visible on the network. It can last anywhere from 1 to 10+ hours between incidents.īy freezes up, I mean to say that it does not respond to button pushes on the unit itself. It begins working again after reboot, until it freezes up again. After troubleshooting with tech support, it seems the unit freezes up. Recently, it began dropping off the network. I have a zp100 that I bought used and does not qualify for Rma.
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